General FAQs
Do I need to be home?
You do not need to be home for your cleaning. Many of our clients provide an entry code or hide a key in a secure location. We always ensure your home is locked and secure before we leave.
Who provides the cleaning supplies?
We provide all professional-grade cleaning supplies and high-quality equipment needed for every job. If you have a specific product you prefer us to use, please just let us know.
Are you pet-friendly?
We love pets! Our staff is trained to work comfortably around animals. We only ask that you inform us of any specific instructions so we can ensure a stress-free experience.
How do I prep for my clean?
We suggest picking up clutter, such as toys or laundry, to allow our team to reach the surfaces that need cleaning. This helps us focus our time on detailing your home efficiently.
Pricing & Payments
How do you determine the price of a cleaning?
Pricing is based on the size of your home, the type of service selected, and the current condition of the space. We provide transparent, flat-rate quotes after a quick consultation to ensure there are no surprises on cleaning day.
What forms of payment do you accept?
For your convenience, we accept all major credit cards and secure online payments through our invoice system, Payment is typically processed automatically after your cleaning service is completed.
What is your cancellation policy?
We require at least 24 hours' notice for any cancellations or rescheduling to avoid a fee. This allows us to offer the time slot to other clients and manage our team's schedule fairly.
Are there additional fees for pets or high-traffic areas?
We love pets, but they do require extra time for hair removal and sanitization, which may be reflected in your quote. High-traffic areas or heavy buildup might also require additional labor time during the initial deep clean.
Do I need to pay a deposit to secure my booking?
For one-time services or deep cleans, we may request a small deposit or credit card authorization to secure your slot. For recurring clients, we simply keep a card on file for seamless, post-service billing.
Scheduling & Booking
Everything you need to know about setting up your clean.
How far in advance do I need to book?
We typically recommend booking at least 1-2 weeks in advance to secure your preferred date. However, we sometimes have last-minute openings, so don't hesitate to reach out and check our current availability.
What is your holiday schedule?
Fresh Nest Carolinas observes major US holidays so our team can spend time with family. If your clean falls on a holiday, we will contact you well in advance to reschedule for the nearest available workday.
What if I need to cancel or reschedule?
We require at least hours' notice for any cancellations or rescheduling requests to avoid a late-notice fee. This allows us enough time to offer the slot to another client on our waiting list.
Can I set up a recurring schedule?
Yes, we specialize in recurring services and can set you up for weekly, bi-weekly, or monthly cleans. Recurring clients enjoy priority scheduling and consistent time slots that fit their lifestyle perfectly.
Do I need to be home for the cleaning?
Most of our clients provide a key or door code for easy access, but you are welcome to be home if you prefer. We are licensed and insured, so you can trust us to treat your home with respect while you're away.
How do I lock in my booking?
Once you accept our quote, we'll send a confirmation email with all the details. For first-time deep cleans or specialty jobs, we may require a small deposit to finalize your spot on our calendar.
Residential Cleaning FAQs
What is the difference between deep and standard cleaning?
Standard cleaning is upkeep for common areas, floors, and surfaces. Deep cleaning adds a detailed focus to baseboards, vents, and heavy scrubbing for neglected areas. We recommend starting with a deep clean to set a fresh baseline for recurring service.
What specific tasks are included in the kitchen?
We sanitize all countertops, sinks, and appliance exteriors. Our team also cleans the microwave, stovetop, and cabinets fronts.Â
How do you handle bathroom cleaning?
We perform deep scrubbing of tubs, showers, toilets, and tiled walls. Vanities and mirrors are polished to a streak-free finish, and floors are thoroughly mopped. We use professional-grade disinfectants to ensure maximum hygiene.
Is your cleaning pet-friendly?
Yes, we love pets and use non-toxic, eco-friendly products that are safe for your furry friends. We ask that you secure pets during the visit if they tend to get anxious around vacuums or new faces.
Do I need to be home for the cleaning?
Most of our clients provide a key or code for entry while they are at work. If you prefer to be home, we simply ask that we have clear access to the rooms being cleaned for maximum efficiency.
What if I'm not satisfied with my clean?
Your satisfaction is our priority. If we miss any detail, contact us within 24 hours, and we will return to re-clean the area at no extra charge. We are committed to a Fresh Nest every time.
Move-In/Move-Out FAQ
Everything you need to know about preparing your home for a fresh start. We handle the deep cleaning so you can focus on the move.
What is included in a move clean?
Our move cleans include deep cleaning of the kitchen, bathrooms, and all living areas. We scrub inside cabinets, drawers, and ovens, wash baseboards, and detail every surface to ensure the home is pristine for the next occupant.
How should I prepare my home?
For the most detailed clean, we request that the home be completely empty of furniture and belongings. Ensure that electricity and water are still active so our team has the necessary utilities to perform a thorough detailing of every room.
How much notice is needed?
We recommend booking your move-in or move-out clean at least 1-2 weeks in advance to ensure your move-out date is secured. However, feel free to contact us for last-minute availability as we always try to accommodate tight schedules.
What is your satisfaction guarantee?
We take pride in our 'Fresh Nest' standard. If you or your landlord are not satisfied with any aspect of the clean, notify us within 24 hours. We will promptly return to reclean the area at no extra cost.
How does pricing work for move services?
We offer transparent flat-rate pricing based on the square footage and bedroom/bathroom count of your home. This ensures you know exactly what to expect without any hidden costs, allowing for stress-free budgeting during your move.
What is not included in the service?
While we specialize in deep cleaning, we do not provide hauling or junk removal services. We also avoid cleaning biohazards, mold remediation, or heavy construction debris. If you have questions about a specific task, just ask!
How do I provide access to the home?
Most of our move-clean clients provide a door code or a lockbox for easy access. Since the home is often empty, this is the most convenient method, though you are also welcome to meet us on-site to hand over keys.
Do you work with real estate listings?
Absolutely! We partner with realtors to prepare properties for listing photos and open houses. Our detailed deep cleaning ensures the home looks its best for potential buyers, highlighting its potential and cleanliness.
Airbnb/Short Term Rental FAQs
Our turnover service includes deep cleaning all surfaces, sanitizing kitchens and baths, and vacuuming/mopping. We focus on high-touch areas and staging your space to ensure it is guest-ready and primed for a 5-star review.
How do pricing and bookings work?
We offer flat-rate pricing based on your property size and bedroom count. You can easily sync your booking calendar with us or manually schedule turnovers to ensure we never miss a guest transition.
How are back-to-back bookings handled?
We prioritize same-day turnovers to accommodate your busy hosting schedule. Our team works efficiently between check-out and check-in times to ensure the home is spotless before the next guest arrives.
Do you offer laundry and linen service?
Yes, we can wash and dry linens on-site or swap them with your provided backups. We will professionally make the beds and refresh all towels so your guests feel the luxury of a hotel stay.
Will you restock basic guest supplies?
We are happy to replenish essentials like toilet paper, paper towels, and soap using your provided stock. We also perform a quick inventory check and notify you if any major supplies are running low.
How do I provide access and keys?
Most hosts provide a smart lock code or a secure lockbox on-site for our team. This allows for seamless entry and exit without requiring you to be present for every turnover.
What should I do before the clean?
We ask that you ensure all guest trash is removed and that fresh linens and restocking supplies are easily accessible. This help us spend more time focusing on the fine details that impress your guests.
Commercial Cleaning FAQs
Do you offer cleaning services after business hours?
Yes, we specialize in after-hours and weekend cleaning to ensure your operations are never disrupted. Our team can work around your staff's schedule to provide a perfectly clean workspace for the next day.
Can you provide custom cleaning checklists for our office?
Absolutely. We understand every facility has unique needs, so we create tailored checklists specifically for your workplace. Whether you need focus on common areas, high-traffic zones, or private offices, we cover it all.
Who provides the cleaning supplies and equipment?
We provide all professional-grade cleaning supplies and high-efficiency equipment needed for the job. If your facility requires specific products or for us to use your stock, we can easily accommodate those requests.
Do you offer one-time commercial deep cleans or just recurring service?
We offer both flexible recurring maintenance and intensive one-time deep cleanings. Whether you need a fresh start for a new office or a reliable weekly partner, we have a plan that fits.